Captain's LogJune 2015
Why you can trust Nauticalia reviews
We display all feedback received - good or bad
There has been a lot in the media recently about online reviews, in particular companies paying for, or falsifying, positive reviews. At Nauticalia, we have appointed an independent company Feefo to solicit customer feedback about our products and service, and this means that you can trust what is said.
Feefo only collect reviews from verified customers, and only in respect of the particular products they bought. The only way anyone can leave a review is by buying that product. Its an automated process in which they e-mail customers a few weeks after the goods have been delivered, and collate the responses on their website www.feefo.com
Our website displays all the feedback we receive in respect of a particular product good or bad. We dont get to choose what is displayed, although we can respond (publicly) to individual comments.
We have always welcomed customer feedback as it helps improve our products and service, and Feefo help us do that in a public and transparent way which enables us to respond quickly to any issues that arise. We are proud of our 96% service rating and have been awarded Gold Trusted Merchant status two years in a row.
Please help us, by replying to Feefos follow up e-mail when you buy a product from us.
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