We hope you will find the following information useful in answering any queries about ordering from Nauticalia. Please call us on +44 (0)1932 235550 or e-mail us at email@example.com if you require any further assistance.
To deliver your goods in time for Christmas, we need your order by:
Standard Delivery: Noon on Thursday 19 December
Three Day Delivery: Noon on Friday 20 December
Express Delivery: Noon on Monday 23 December
Overseas: Variable - please call us on +44 1932 235550 to check
Applies to in-stock items. Add an extra day for personalised products
Standard UK Delivery: £4.99. On this service, goods will usually arrive within 14 days of your order reaching us, and often in less than 10. (Please remember that if you posted your order it may have taken up to five days to get here).
Three Day UK Delivery: £6.99. If you order before noon, we despatch in-stock items on the same day and goods are delivered within three days (not weekends) to UK mainland addresses (add one working day for Northern Ireland, Scottish Highlands and Islands addresses).
Express Delivery: £9.99. This is a next-working-day (not Saturday or Sunday) service for UK mainland and Ulster addresses, provided that you order before 12.00 noon. Orders received after 12.00 will be processed on the next working day, so take one day longer to arrive. If you require an item to be personalised, your order will be delayed by one working day. Service to Scottish highlands and islands, Northern Ireland, other UK Islands (except Isle of Wight) takes two days.
Your package will arrive between 9am and 6pm (may be up to 8pm), and must be signed for on receipt, so please give an address where there will be somebody available to take delivery (perhaps a neighbour/friend, or your workplace if your employer permits this).
If you prefer, you can collect your goods from one of our shops. Please telephone +44 (0)1932 235550 to arrange, as not all products are stocked at all shops all the time. There is no charge for this service.
We welcome orders from anywhere in the world payable by credit card or sterling cheque. It is very important that we have an e-mail address, or telephone/fax number so that we can contact you if there are any difficulties. Our delivery charges (standard service only) are:
Channel Islands, £10.99
France, Germany, Holland, Belgium, Luxembourg, £14
Italy, Spain, Portugal, Austria, Denmark, Sweden, £17
Rest of World. From about £20, depending on what you order. Please phone on +44 1932 235550 or e-mail us on firstname.lastname@example.org for a quote.
VAT (sales tax) will be deducted from the listed price of your goods where applicable for customers outside the European Union, including those from the Channel Islands.
We are pleased to accept payment from cards operating under the Visa, Mastercard, Delta and Maestro systems, and via Paypal. We are unable to accept payment by American Express. If you would like to pay by cheque, please call us on +44 (0)1932 235550 so that we can reserve your goods until the payment has been processed.
To maintain your security online, all transactional information takes place on our secure server. This advanced encryption system "scrambles" your details before they leave your computer and only makes them legible again when they reach our order processing centre. Requests for payment go directly to your card issuer or Paypal (they may ask you some additional security questions) who then authorise the payment. We do not ever see or store your card details.
The item should be unused (you can open it or try it on though) and returned in its original packaging, including all accessories and instructions. Unfortunately, we cannot accept returns of personalised items unless they are faulty.
On the rare occasion that goods develop a manufacturing fault during use and within a reasonable period (typically up to 12 months), please return the item to us and we will arrange repair. If it cannot be repaired we will replace it.
For overseas customers, please call us on +44 1932 235550 and we will agree the most suitable course of action. If you need to contact us click here to use our contact form.
We treat customer security as an issue of great importance. With this in mind, all areas in which we ask you for personal information (checkout, catalogue request, e-mail newsletters...) take place on our secure server. This advanced encryption system "scrambles" your details before they leave your computer and only makes them legible again when they reach our order processing centre.
Requests for payment go to your card issuer (they may ask you some additional security questions) who then authorise the payment. We do not ever see or store your card details.
Our site is regularly tested and certified by Verisign (see the Verisign logo at the bottom left of every page), so you can see that we are who we say we are, that this is the genuine Nauticalia website, and that it is current and up to date.
These measures make placing your order by internet at least as safe as the post, telephone or fax alternatives. If you still have any concerns, just call us on 01932 235550 and we will be happy to help.
If you do register we will send you e-mails telling you about exclusive special offers, and preview access to new products and sale prices, even if you don't order now. Also, we will save your address details for quicker ordering in the future.
If you do not wish to receive such e-mails please untick the "opt-in" box that is presented to you at the end of the ordering process.
Prices shown include VAT at the current rate where applicable. Our VAT number is GB 285 2641 44. Nauticalia is a company registered in England, no 2282064.
We offer our customers the option to return old electrical and electronic products (WEEE items) on a like-for-like basis when you buy an equivalent item from us. This applies to items that contain electrical or electronic components. For example, if you buy an electronic weather station from us, we will be delighted to take back from you your old electronic weather station and arrange the correct waste disposal of the unit, including correct handling of the electronic components, thus protecting the environment from unnecessary electronic or electrical waste.
An item can be passed to us either at the point of purchase, or within 28 days thereafter. If returning afterwards you will need to show your proof of purchase of the new item. You can do this at one of our shops, or by post to our head office address, Nauticalia Ltd, Ferry Lane, Shepperton, TW17 9LQ either in person or by post/carrier company. Customers wishing to return a WEEE item must pay for any costs incurred in returning the item to us.
Information on WEEE
Please do not throw electrical equipment (including those items marked with this symbol) in your bin.
This is because:
- Unwanted electrical equipment is the UKs fastest growing type of waste.
- If you do not recycle electrical items they will end up in landfill where hazardous substances will leak out and cause soil and water contamination - harming wildlife and also human health.
- The Waste Electrical and Electronic Equipment (WEEE) Directive requires EC member countries to maximise separate collection and environmentally friendly processing of these items.
Waste Batteries and Accumulators Regulations
Under the Waste Battery Regulations, Nauticalia now offer a take back scheme for all portable waste batteries. You can return your waste batteries to our head office address, Nauticalia, Ferry Lane, Shepperton, TW17 9LQ, in person during normal office hours. Please do not post such items.
Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.com. Most supermarkets and larger electrical shops that sell batteries will often have collection bins for used batteries, and some town halls and libraries may also have collection points. Most council waste transfer sites (the tip"/ the dump) have battery recycling.