We treat the security of our customers as a matter of great importance, and are committed to protecting your privacy online. This Policy explains the privacy and the data protection practices that apply to all websites operated by Nauticalia.
Our aim is to safeguard our users' privacy while providing a personalised and valuable service. Collecting some personal information is necessary if we are to satisfy the expectations and requirements of our users. For example, by communicating with them and providing an interactive service. We appreciate that you do not want the personal information you provide to us distributed indiscriminately and here we explain how we collect information, what we do with it and what controls you have.
We only collect information that we feel is necessary to process orders and manage our communications efficiently, and we hold this on our database under the provisions of the Data Protection Act. We collect two kinds of information about our users:
1. non-personal information such as IP address (the location of the computer on the internet), pages accessed and files downloaded. This helps us to determine how many individuals use our sites, how many people visit on a regular basis, which pages are most popular and which pages are least popular. This information doesn't tell us anything about who you are or where you live, it simply allows us to monitor and improve our service.
2. personal information such as name, postal address, telephone number, and email address etc. We collect this information only in connection with specific activities, such as catalogue requests, product purchases, feedback etc. The information is either needed to fulfil your request or to enable us to provide you with a more personalised service. You don't have to disclose any of this information to browse the sites. However, if you do choose to withhold requested information, we may not be able to provide you with certain services.
When you buy from Nauticalia, we store the contract's content and will send you details of your order as well as our general terms via e-mail. You can find the terms here at all times. The details of your recent orders can also be found by logging in to your account (if you have chosen this option)
We will use the information you provide to us to:
- fulfil your requests, for example to process sales transactions or other payments and verify financial transactions, handle orders, deliver products and communicate with you about orders
- identify visitors and provide a personalised service to you when you visit our websites. For example by customising the content and/or layout of our pages for each individual user
- record any contact we have with you
- prevent or detect fraud or abuses of our websites and enable third parties to carry out technical, logistical or other functions on our behalf
- in aggregate (and therefore anonymously) to profile your use of the websites and carry out research on our users' demographics, interests and behaviour to help us gain a better understanding of how our users navigate and use the websites, and to enable us to improve our service to you provide you with information which we think may be of interest to you.
We may use other companies to provide services on our behalf, including packaging, mailing and delivering purchases, answering customer's questions about products or services, sending postal mail, emails and text messages, analysing data and processing credit card payments. We will only provide those companies with the information they need to deliver the service and they are prohibited from using that information for any other purpose. We require all such companies to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation.
We may disclose aggregate statistics about our site visitors, customers and sales in order to describe our services to prospective partners, advertisers and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifying information.
We may disclose personal information if required to do so by law or if we believe that such action is necessary to protect and defend the rights, property or personal safety of Nauticalia, the site or its visitors.
From time to time, we make our customers' postal address details available to other companies whose products we think may be of interest. Please contact us, or tick the 'opt out box' in our checkout process, if you wish us not to.
We do not share telephone number or e-mail address information with other companies.
If you have registered and set up an account with us, you can log in and change your mailing preferences at any time. If we contact you by email, each time you receive a message you will also have the option to decline to receive further information from us in that manner.
Nauticalia places a great importance on the security of all personally identifiable information associated with our customers and users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal data under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to user information.
With this in mind, all areas in which we ask you for personal information (checkout, catalogue request, e-mail newsletters...) take place on our secure server. This advanced encryption system "scrambles" your details before they leave your computer and only makes them legible again when they reach our order processing centre.
Requests for payment go to your card issuer (they may ask you some additional security questions) who then authorise the payment. We do not ever see or store your card details.
Our site is also regularly tested and certified by Verisign, so you can see that we are who we say we are. These measures make placing your order by internet at least as safe as the post, telephone or fax alternatives.
Please call us on +44 (0)1932 235550 if you would like any further information about how we safeguard your details.
Cookies are very small text files (usually consisting of just a few letters and numbers) that website servers place on your computer to enable them to recognise you and remember details of your visit.
For example, when you add something to your shopping basket, the cookie placed on your computer enables us to remember its contents as you browse the site. They can also help us enhance your visit by pre-filling some forms for you or tailoring the content that you see.
Cookies help us gather information (on an aggregated anonymous basis) about how our sites are used. This data shows us how many visitors we have, which pages are the most popular, which products people search for etc. We use it to help improve our sites usability.
Most web browsers automatically accept cookies but, if you prefer, you can change your browser settings to prevent that. Please read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie, you can then decide whether or not to accept it. However, as with most online shopping sites, having your cookies enabled is essential for shopping online at Nauticalia. Generally, cookies expire after a certain time anyway, but you may choose to clear yours after each visit via your browser settings.
Cookies do not enable us to view or store any personal information, or details of other sites you may visit. If you choose to browse any website owned by Nauticalia with your browser set to accept cookies, you consent to their use as detailed above.
If you would like to review or revise information you have previously provided to us online, you may do so by contacting our Data Protection Officer at the address below.
You may request details of personal information, which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you, please write to: Nauticalia Ltd, Ferry Lane, Shepperton, Middlesex, TW17 9LQ.