Christmas Delivery Information - Order by noon on Wednesday 23 December
Applies to orders for in-stock items to be delivered to UK mainland addresses, not personalised, and sent on our Express service.
Although 2020 has been an unpredictable year, we are working on the assumption that our delivery services will be operating normally, and below are our published last ordering dates. However, we recommend ordering early to avoid disappointment caused by potential disruption as the season progresses.
Standard Delivery: £4.99. Order by Monday 21 December.
Express Delivery: £9.99. Order before noon on Wednesday 23 December.
Last ordering dates for UK addresses in the Highlands & Islands, Northern Ireland, and Isle of Wight will be a day earlier.
Overseas: Variable, please call us to check the last posting dates to your delivery location.
Remember to add an extra day for products that require personalisation. Please note that Express and 3-day delivery options are not available on some products sent directly from our suppliers. These items are highlighted on our website. If you order by post, it may take your order and payment several days to reach us.
We offer three delivery options:
Standard UK Delivery: £4.99. On this service, goods will usually arrive within 14 days of your order reaching us, and often in less than 10. (Please remember that if you posted your order it may have taken up to five days to get here).
Three-day Delivery: £6.99. This is a three-working-day (not Saturday, Sunday, or Bank Holidays) service for UK mainland and Ulster addresses, provided that you order before 1pm. Orders received after 1pm will be processed on the next working day, so take one day longer to arrive. If you require an item to be personalised, your order will be delayed by one working day.
Express Delivery: £9.99. This is a next-working-day (not Saturday, Sunday, or Bank Holidays) service for UK mainland and Ulster addresses, provided that you order before 1pm. Orders received after 1pm will be processed on the next working day, so take one day longer to arrive. Service to Scotland, Northern Ireland, Isle of Wight and other UK Islands takes two days. If you require an item to be personalised, your order will take an additional working day.
Your package will arrive between 9am and 6pm (may be up to 8pm), and must be signed for on receipt, so please give an address where there will be somebody available to take delivery (perhaps a neighbour/friend, or your workplace if your employer permits this).
If you prefer, you can collect your goods from one of our shops. Please telephone +44 (0)1932 235550 to arrange, as not all products are stocked at all shops all the time. There is no charge for this service.
Delivery Information (Overseas)
We welcome orders from anywhere in the world payable by credit card or sterling cheque. It is very important that we have an e-mail address, or telephone number so that we can contact you if there are any difficulties. Our delivery charges (standard service only) are:
Channel Islands (7-10 Days), £10.99
Eire (7-10 Days), £11.99
France, Germany, Holland, Belgium, Luxembourg (7-14 Days), £14
Italy, Spain, Portugal, Austria, Denmark, Sweden (7-14 Days), £17
Rest of World. From about £50, depending on what you order. Please phone on +44 1932 235550 or e-mail us on firstname.lastname@example.org for a quote. Outside Europe, most orders arrive within 21 days.
VAT (sales tax) will be deducted from the listed price of your goods where applicable for customers outside the European Union, including those from the Channel Islands.
We can send your order to a friend or relative anywhere in the world - simply fill in the delivery name and address boxes. We will be pleased to add a message of up to 30 words with the parcel if you wish us to. Please write your message on the "other information" box, or dictate over the phone. Your order confirmation and replacement catalogue will be sent to your address, not included in the parcel. If you wish to send gifts to more than one address, there is no difficulty, but postage will be payable for each separate address.